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Home >> Core Resources >>
Redressal System
How
Our New Redressal System Works?
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Consumer logs
on to our website by entering his login Id and password.
The server authenticates his contact details, thereby,
avoiding any malpractices in filing complaints
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Consumer can
go to his account and file complaints, which are categorized
amongst various segments for fast redressal and accuracy.
He can also check the status of all the previous complaints
and responses received to them
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On submission,
our Redressal Managers check for the genuineness of the
complaint and if found suitable, it is approved in the
system for publishing it on the web as a blog; simultaneously,
an alert is sent to the brand to view the complaint and
respond to it. The response is directly published below
the complaint
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Once the response
is published, system sends an automatic alert to the consumer
to check the response. Complainant is then asked to comment
on the reply. If satisfied, the case is treated as CLOSED
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If not, the
complainant can write back his point of view, in confidence,
to Core Centre and the concerned complaint manager again
takes up the issue with brand for resolution. Complainant
is blocked to write any comments directly once a response
is published by the brand
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Complaint Manager
then looks at the whole case and tries to persuade brand
and complainant to arrive at a common resolution and closes
the case with the comments which are also published on
the same blog
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The blog has
the entire flow of the complaint along with the responses,
which is made available for public viewing
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Brands can register,
to respond to the consumer complaints. Once registered,
Core Centre authenticates the details provided by them
before activating their account.
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